Magento Support

After launching your online store, you want it to be well maintained, up-to-date and secure. We are here to you keep your store in great condition with the necessary patches, updates, optimalisations and more. We can also help you solve problems and realise new ideas.

We understand that you don’t want to worry about new Magento security patches or updating all your extensions. Our support service can take that off your hands, so you can focus on generating more sales and conversion. No more worries about the technical wellbeing of your store and focus on the good stuff!

Do you want to join forces and keep on improving your shop? We can help out with our Pro Support service, a special plan for store owners with a keen eye for conversion. This includes such extras as speed optimisations, custom advice on extensions and free services from SEO and usability experts. Scroll down for more information.

Support

Basic

Pro

Basic Maintenance

Basic Maintenance

Basic Maintenance

Security optimization

Security optimization

Security optimization

Speed optimization

Speed optimization

Speed optimization

Catalogue optimization

Catalogue optimization

Catalogue optimization

Optimal SEO-configuration

Optimal SEO-configuration

Optimal SEO-configuration

Checkout optimalization

Checkout optimalization

Checkout optimalization

Access to Ecomwise Insights

Access to Ecomwise Insights

Access to Ecomwise Insights

Specification

Maintenance
  • HTML CSS validation
  • Magento-updates (to 1.9.x) (within 3 Months after update)
  • Checks on logs and database (monthly)
  • Uptime monitoring (continuously)
  • Checks on crons, re-indexing and appliance of price rules.
Security optimization
  • Security patches
  • Optimal Magento security optimization
  • Checks & reports
  • Security improvement suggestions
Speed optimization
  • Speed reports and advice
  • Merging and compressing JS and CSS
  • Optimal Magento speed configuration
  • Suggestions for specific caching options
Catalogue optimization
  • Optimizing price rules
  • Optimizing product types
  • Optimizing filter structure
Optimal SEO configuration
  • Optimising rich snippets
  • Advice on product level
Checkout optimization

Advice on checkout process for conversion improvement

  • Shopping cart page
  • Checkout page
  • Payment page

Ecomwise Insights

With pro support you get access to our Insight tool. This tool combines all your online services in one, making it easy for you to analyze your data. Consider: keyword rankings, Google Analytics, AdWords, Mailchimp, Social media channels and more.

Need a partner to keep your Magento shop up-to-date? We are here for you.